Customer Service at Ariella Fashion Wholesale Los Angeles
- Shipping
- We use UPS Ground as our standard shipping method. UPS Ground shipments are usually delivered within 5-7 business days from the time of shipment. Please keep in mind that these shipping times are estimates and are calculated from the time the shipment leaves our warehouse. Shipping times will vary depending on your shipping method, location and the availability of products in your order. We do not ship on weekends or USA holidays. If tracking a package during shipment is going to be a concern, we recommend selecting the UPS Ground shipping option during checkout.
- Privacy, Security & Cookies
- This privacy policy sets out how Ariella Fashion uses and protects any information that you give us when you use this website. Ariella Fashion is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Ariella Fashion may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties. Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating to our service. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
- Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. - Returns & Replacements
- Order cancellations must be requested by written form (letter or e-mail). No cancellations accepted after shipment. Returns are accepted within 7 days from confirmed order delivery date, on unopened packages with original manufacturer`s seal. Customer will assume return shipping costs. Returns subject to a 20% restocking fee. No refunds. Exchange or merchandise credit only (applies only within 7 days from confirmed order delivery date). Shipping and handling charges are not refundable. Claims for damaged or defective items must be made within 2 business days from confirmed order delivery date.
- Payment
- Payment shall be made to us at the point of order. We must receive payment in full for your order before we can process it. You will be liable for all legal cost incurred in pursuing money’s owed. Promotions available on our web site are subject to availability. Clients who shop online must be aged 18 years or over. Only the following cards are accepted by us: MasterCard, Visa, American Express, Discover and other payment methods accepted via Paypal.
- Updating Account Information
- You'll need to log in with your current e-mail address and password to access these settings. If you change your e-mail address, all subscriptions and communications preferences will automatically be associated with your new e-mail address. Your data is safe with us. Unlike most companies we DO NOT share your information with other companies for their commercial use. Ariella Fashion respects your privacy, and this is why we have taken the time to disclose our information collection practices and our privacy policy.
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